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I Have a Booking

Bellow you can find a list of most frequent questions and responses, that our customer support team gathered after long-lasting and attentive interaction with our clients. Here you can find different sections that will make your research easier.

How do I know that my reservation has been confirmed?

Please have in mind that booking voucher does not means confirmed transfer. Only after you receive separate email with driver’s details, your transfer is confirmed.

How can I change my booking (flight time, date, drop off address, extra service, passengers info)?
How can I cancel my booking and how much does it cost?
Where the driver will be waiting for me?
Will the driver have a board with my name?
What if passengers is late?
Number of passengers increased, how can I book bigger vehicle?
How can I add child/baby seat to my booking?
Do I need to confirm my booking with you after I get my booking confirmation?
Will I be charged extra if I have a lot of luggage?
I cannot find answer to my questions, what should I do?
Do I pay full amount on arrival, or for each way separately?
I have made a booking, can I have discount for return transfer?
What happens if I can not find my driver?
How much will my driver wait for me if I am starting from airport/address/ferry/station?
The driver did not meet me. What should I do?
In case of any problem, who can I contact?

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